Horatio Celebrates Exceptional 2024 Achievements in BPO Industry
Scaling Excellence: A Look Back at Horatio’s Record-Breaking 2024
At Horatio, our mission has always been to redefine what’s possible in the customer experience space. By combining cutting-edge technology with a high-touch, "white-glove" approach, we help the world’s fastest-growing brands scale without losing their soul.
2024 was a testament to that mission. It was a year defined by unprecedented growth, global expansion, and a continued commitment to our most valuable asset: our people.
Milestones at a Glance
The past year saw Horatio reach new heights across every metric that matters. Here are the highlights of our 2024 journey:
- 50% Year-Over-Year Growth: We continued our trajectory as one of the fastest-growing private companies in America, driven by our dedication to boutique-level service at scale.
- Expanding Our Footprint: To support our growing list of partners, we expanded our operations in the Dominican Republic, opening state-of-the-art hubs designed to foster creativity and collaboration.
- A Team of 1,500+ Strong: Our "Hire Horatio" family grew significantly this year. By investing in top-tier talent, we’ve ensured that our partners always have access to the best CX professionals in the industry.
- Industry Recognition: For the third consecutive year, Horatio was named to the Inc. 5000 list. We were also honored to be certified as a Great Place to Work®, a reflection of our "people-first" internal culture.
Innovation Meets Empathy
Beyond the numbers, 2024 was about deepening our technological capabilities. Following the blueprint of our recent partnerships, we integrated advanced AI and automation tools to empower our agents—not replace them. This "human-in-the-loop" strategy allows us to handle complex queries with speed while maintaining the empathy that modern customers crave.
A Note from Our Leadership
Reflecting on the year’s success, Horatio CEO Jose Herrera noted:
"Our achievements in 2024 are a direct result of the trust our clients place in us and the tireless dedication of our team. We aren't just an outsourcing partner; we are an extension of the brands we serve. As we look toward 2026, we remain focused on setting the gold standard for the BPO industry."
Looking Ahead
While 2024 set a high bar, we’re just getting started. As we move into the new year, Horatio remains committed to pushing the boundaries of CX, helping more brands turn customer support into a competitive advantage.
Want to see how Horatio can help your brand scale? Contact us today.
