With the surge of user-generated content, businesses face mounting challenges in maintaining a clean and trustworthy online presence. Common hurdles include:

• An overwhelming volume of reviews across multiple platforms and geographies
• Increased frequency of fake, spammy, or abusive content
• High operational costs and delays from in-house moderation teams
• Difficulty enforcing brand and content standards across global markets

These issues not only disrupt customer trust but also overburden internal teams and jeopardize compliance.

Horatio delivers a streamlined, tech-enabled content moderation solution tailored to each client’s brand, legal, and regional standards. The framework blends automation with expert human oversight to ensure scalable, reliable moderation.

This includes:

• 24/7 real-time moderation: Continuous review of content across social platforms, marketplaces, websites, and third-party channels
• Hybrid AI-human filtering: Intelligent flagging of offensive, irrelevant, or non-compliant reviews using AI tools complemented by trained moderation teams
• Custom workflow integration: Escalation paths and review handling procedures aligned with clients’ internal policies and customer experience goals
• Multilingual capabilities: Native-level moderation in multiple languages to support global operations and local compliance

Horatio’s partnership-driven model and expertise yield measurable improvements across key customer service metrics: